Returns & Refund Policy

Last updated: 22nd September 2026

Perishable Goods

Our juices and cleanses are perishable, consumable products made for your health and wellbeing. For hygiene and food safety reasons, we are unable to accept returns of opened, used, or perishable items once they have been delivered, in line with the exemptions for sealed goods not suitable for return due to health or hygiene reasons under the UK Consumer Contracts Regulations 2013.

This means that, unlike non-perishable goods, we generally cannot offer a refund or exchange simply because you've changed your mind once your order has been delivered and the seal is broken.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, we want to make it right. Please contact us via our Contact Us page within 48 hours of delivery, including:

  • Your order number

  • A description of the issue

  • Photos of the affected item(s) and packaging, where possible

Once we've reviewed your claim, we will offer a replacement, store credit, or refund, at our discretion, for the affected item(s).

Order Cancellations

If you need to cancel or amend an order, please contact us via our Contact Us page as soon as possible. Because our products are prepared fresh to order, we may not be able to cancel or amend an order once it has entered production or been dispatched. If your order has not yet entered production, we will do our best to accommodate your request.

Subscription Orders

If you have a subscription with Electric Liquid, you can cancel at any time, with no minimum commitment, directly from your account, there's no need to contact us or send an email.

To cancel:

  1. Log in to your account on electricliquid.co.uk (or use the secure link sent to you by email).

  2. Go to Your Subscriptions and select the subscription you'd like to cancel.

  3. Click Cancel Subscription and follow the on-screen steps to confirm.

Please cancel before your next scheduled order date to avoid being charged for the upcoming delivery, once an order has entered production or been dispatched, we're unable to cancel or refund it. If you have any trouble accessing your account or cancelling a subscription, you can also reach us via our Contact Us page.

Refunds

Where a refund is approved, it will be issued to your original payment method within 5-7 business days. Please note it may take additional time for your bank or card provider to process and post the refund to your account.

Allergies & Dietary Information

Please review the ingredients listed on each product page carefully before ordering. Electric Liquid is not able to accept returns based on allergies or dietary preferences that were listed on the product page at the time of purchase. If you have any questions about ingredients before ordering, please contact us via our Contact Us page.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights in relation to goods that are faulty, not as described, or not fit for purpose under the Consumer Rights Act 2015.

Contact Us

If you have any questions about your order, please get in touch via our Contact Us page and we'll be happy to help.